Computers & Technology :: VoIP: 5 Tips to Improve a Small Business
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Computers & Technology :: VoIP: 5 Tips to Improve a Small Business
Voice over Internet Protocol (VoIP) is a method of electronic communication that is rapidly increasing in popularity. Used to make telephone calls, VoIP technology uses a computer's web connection, rather than a cellular wireless or traditional wired phone line. This technology is utilized not only by personal consumers, but additionally by businesses large and small. Here are 5 tricks for using VoIP to enhance a small company:
1. Use One Company for Internet and Phone - Any modern small company has a website and is also likely already paying an internet service provider (ISP) for access to the internet. Rather than negotiating prices and managing customer service for 2 services, a business can save time, effort, and funds by using their internet connection as their phone company as well.
2. Save Money on Long-Distance and International Calls - Unlike traditional telephone companies, VoIP services work no matter the distance from the call, so cost is not dependent upon the number of local, long-distance, or international calls. This means that international calls, that may be especially expensive, can be treated without incurring additional costs. For small business owners that do business internationally or have business partners overseas, this can mean a huge cost savings.
3. Better Voice Quality - Because with the nature in the medium and also the wires that transmit the signals, VoIP services provides cleaner, better-sounding calls than traditional phone companies. While it might not seem like a modification, having crisper more professional messages or calls can be the edge your small business needs to make an impression on customers or seal a problem. Dropped calls or poor-quality calls, however, can devastate a business's business.
4. Simplify Things for the Technical Staff - For small enterprises, the internal technical staff is usually stretched thin at all times, and will be outsourced when possible. Keeping a business up and running smoothly 24/7 isn't any small task. Consolidating one's internet and speak to systems offers a significant advantage, with regards to time and sheer number of technologies to observe, to a business's tech support team and services team. For small enterprises that don't even have a dedicated technical staff, creating a single number to call for technical support, as opposed to multiple numbers, can simplify things considerably. Prompt service and skilled technicians are key.
5. Additional Features Included At No Extra Cost - For starters, useful calling features like conference calls, call forwarding, and caller ID are common included for free. Additional features like video calls and video chat are also an easy task to add to VoIP services.
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