Key Telephone Systems Vs VoIP-IP PBX Phone Systems
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Key Telephone Systems Vs VoIP-IP PBX Phone Systems
What could be the difference between a Key Telephone System & a PBX Phone System? With the introduction of VoIP or IP Phone Systems, this old-technology question for you is becoming all the more relevant inside your final decision to get the right phone system today.
I have cut and pasted the following text coming from a Google search, just to show you a well used example of a technically correct reason behind this question that could not only be technical jargon to you, but in addition throw up a bunch of new questions.
A key system has telephones with multiple buttons that permit the user to directly choose the telephone company's central office phone lines. A key telephone system (KTS) is not a switch.
A private branch exchange (PBX) allows several trunks (outside lines) from the central office being shared along with the switching for selecting creases is within the PBX. A PBX might be referred to as being a phone switch.
Key systems are often found in small companies where few features are essential. A PBX is usually seen in larger firms that need more capabilities.
Was I right?
Questions?
- What can be a switch? What is central office?- I didn't quite realise why PBX can be a phone switch along with the KTS is not a switch?
- Why do I care? All I want is certainly one phone in my desk for those my lines.
- It is great to have lots of features, but I still have no idea what I need and what I don't.
- I am a small business, use I have to be aware of a Key Telephone System?
- Is the PBX Phone system not for me personally?
- Is the PBX costlier?
- Well I don''t want to be stuck with something which is having few features, what exactly do I do?
- What are the features which a Key Telephone System has and also the PBX doesn't?
- I do know an agent who has a business phone system and the man says its a PBX... he's a staff of six!! And I am confused! Did he get cheated? or Did he pay an excessive amount of for something he didn't need?
- Gosh, I can recognize that there are different models and makes, the good news is I have to deal with different architectures in phone systems?
- Help!
Ok. Here is our version with the explanation...
And this is the most important thing you'll ever want to know in today's market, where you will find hundreds of new phone systems with VoIP technology, IP PBX Systems, IP Phone Systems that are competing with the Panasonic, Nortel, Avaya, NEC, Samsung types.
Just recently throughout a sales meeting, a prospective client was all in favour with the new VoIP PBX, however it was this KEY difference, (no pun intended!) that made them reject the VoIP PBX and judge the Traditional Key Telephone System from your well established manufacturer.
What was this "key "difference?
Key System Functionality sometimes appears when each business phone or extension linked to your business phone system is able to have a button (called Line or CO Button) dedicated for every Phone Line you have for calling out i.e. the neighborhood telephone company or CO lines.
When you press this Line Button on your own phone, you are actually connected to one in the CO Lines from a phone company.
Lets say you have subscribed for 4 business telephone lines from the local phone company then you may have Line 1, Line 2, Line 3 and Line 4 Buttons on your small business phone.
You are able to pick and select what ever line you would like to dial out. Also if one from the lines is faulty you'll actually hear a crackling or if it's dead then you may hear nothing except a small hiss. In short you're able to SEE your entire lines being received by the office.
You can also see the status when someone in work is using any with the CO Lines, since the corresponding Line Button will probably be lit up RED or possess a Black Triangle against it (this feature comes in all business phone systems with slight variations.) If you press this Lit up Line Button, it's going to beep at you and when you possess a display, it will teach you the current status as LINE BUSY.
Based in my experience in the practical world, KEY Telephone Systems HAVE All plus much more features than PBX phone systems.
In fact this very feature of Having Line Buttons or Line Presence can be a HUGE factor for some small businesses who usually have about 3 to 8 CO Lines leading to 3 to 25 phones.
And what can be a PBX Telephone System?
In fact, the PBX Telephone System, inside the practical sense, doesn't need the Line Presence feature or CO Line Button feature at all!
Which helps make the PBX System a little inferior compared to a Key Telephone System. Doesn't it? Well, take my word..this is. Key Telephone Systems have the features you may possibly need, whether you are a big business or a small company.
It is true, though, that if you are a extra large business , like Microsoft, or GE or AT&T etc. i.e if you want lots and plenty of CO Lines compared to the number of buttons on your company phone, you would then go to get a pure PBX Telephone System.
(That doesn't mean you can not use a Key Telephone System for giant organizations...Key Telephone Systems can be SETUP as PBX systems, but PBX systems CANNOT be setup as Key Telephone Systems.)
How would you setup a Key Telephone System being a PBX?
Very simple. Just remove all Line Buttons from a Key Telephone, and use "9" in your dial pad to get the first available line to dial out. That's the exact difference between an IP PBX as well as the Traditional Phone System. You will not manage to put a line on hold at one phone, and go on it on another phone. Simply because there is no need individual line buttons on an IP PBX Phone.
A PBX or Private Branch Exchange, can be a business phone system that does not need the capacity to have Line Presence on it's business phones or extensions. Now you'll find technical differences in that they work, as being a switch, and so forth. however when it comes to knowing about it,that may be the KEY feature.
Both phone systems have the power to handle multiple lines, multiple conversations, auto-attendant, voice mail boxes, for any wide range of office sizes.
The critical point is always that most in the IP PBX Systems or IP Phone Systems or VoIP Phone Systems DO NOT have the Line Presence feature.
And if you think that's important for your requirements, much like our last client did, then please don't opt for the IP PBX System! VoIP PBX or IP PBX is probably not for everybody.
But should you choose need some wonderful features, unlimited voicemail ports, voice-mail to email, unlimited extension capability, menu driven web interface for programming, call centre features, off-site remote extension included in the base price, then this may be the system for you personally.
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